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Shipping Policy
Please read our shipping policy carefully.
- All orders in India are shipped through registered domestic Courier Companies and / or speed post only.
- Orders are shipped within 5-7 working days or as per the delivery date agreed at the time of order confirmation and the delivery shipment is subjected to Courier companies.
- Arinna.co.in is not liable for any delay in delivery by the courier company /postal authorities and only guaranties to hand over the consignment to the courier company /postal authorities within the date of payment or delivery date confirmed at the time of order confirmation.
- Arinna.co.in is responsible for any damage to the order while transit to the buyer. We ship on all weekdays (MONDAY TO FRIDAY) excluding public holidays.
- Ensuring that your order reaches you in fast time and in good condition, we ship only through reputed courier agencies.
- You will be responsible for paying your own shipping cost for returning your item. Shipping costs are non refundable. If you do receive a refund, the cost of shipping will be deducted from your refund.
- To return your product in case of damage, you should reach out to operations@arinna.co.in or +91 9226310966
Refund Policy
Please read our Refund policy carefully.
- Kindly take a video before opening the package/products. We take replacements only if the product is damaged. Reach/send us video to operations@arinna.co.in or +91 9226310966. Without valid proof, we don’t allow refund/ replacement.
- The placed orders cannot be canceled or exchanged for any other product. If a particular product in our entire order cannot be processed by us, then the item can be replaced for an equivalent value or an additional value product if considered, additional cost to be paid.
- Refund processing timeline would be 5-7 working days considering the type of transaction.
- We recommend the customers or anyone authorised by the customers to be available at the mentioned address to pick-up the jewellery courier of which timings are typically 9am to 5pm IST.
- We recommend contacting us if you experience any issues receiving our products.
- Contact us, you should reach out to operations@arinna.co.in or +91 9226310966
